Customer Service Team Leader - App Social Video

Ensure that all services are delivered within the framework&039;s core values and in line with existing policies and procedures
Control Team roster to be efficient and work with QAs/Trainers to gather feedback regarding productivity and quality problems for service improvement.
Create an inspiring team environment with an open communication culture, utilizing clear goals and objective setting to help the team succeed
Lead, manage & develop a team, helping them to achieve their full potential and maintain high standards and quality of work.
Performance management: career counseling, coaching, performance development, 1:1&039;s mentoring, Team huddle, Ops calibration etc... to make sure the team achieves the glide goal.

Experience in Contact Center, E- Commerce, Customer Service, Consultan, Telesales, and Moderation is a plus
Experience in a high- growth organization strongly preferred
English communication
6 months minimum supervising/leading a team
Ability to thrive in a fast- paced, dynamic environment.
Strong leadership skills, motivating and inspiring diverse teams.

Chế độ bảo hiểm, Phụ cấp, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương, Nghỉ phép năm

Cập nhật gần nhất lúc: 2024-06-06 15:40:05