Customer Services:
Review to ensure all complaints from Customers are solved precisely, suitably & follow closely with Company process/ regulation.
Ensure all complaints’ documents are stored/uploaded fully, compiled with internal and external government regulations.
Handle operations services (insurance proposals, premium collection, policy services, etc.) efficiently and within agreed service standards.
Warmly welcome customers in person or via telephone.
Work across departments / functions for solution to ensure the complaint solved.
Provide high- quality customer service by addressing inquiries professionally.
Collaborate with the Head Office Operations Team to ensure smooth and effective service delivery.
Team Management:
Support team members with daily tasks and provide necessary training to maintain high service standards.
Lead and supervise CS/SS staff at the sales office and assigned GA branches, ensuring effective performance and adherence to company guidelines.
Ensure compliance with company policies and oversee service quality at all levels.
Agency Admin Support:
Assist in managing documents related to agents (FC/UM/DM applications, etc.).
Handle promotional gifts distribution, storage, and reporting as per company procedures.
Premium Control:
Manage distribution and reporting of Premium Receipt Books to agents, coordinating audits with the Premium Control and Sales teams.
Handle petty cash, expense claims, and reporting to the Finance Department.
Office Administration:
Maintain office cleanliness, handle first- aid supplies, and report damages.
Answer calls and perform general reception tasks.
Oversee office supplies, assets, and facilities management.
Other Tasks:
Suggest process improvements to enhance service quality and reduce paperwork.
Ensure timely distribution of all correspondence.
Collaborate with the sales team to ensure efficient CS operations.
Benefits
Competitive salary (100% salary during probation).
Modern facilities in the spacious office
Provide an advanced Health Medical pre- check- up from the 1st week of your probation.
Full social insurance, personal accidental & health care insurance, group life insurance (death and dismemberment).
15 Annual leaves.
Gifts for new comers and on special occasions
Bonus: 13th- month salary and the performance- based bonus of up to 30% of the total annual package.
