Customer Service _ Tiếng Anh

• Liaising between guests and partners to resolve light complexity issues via inbound, outbound, email, chat, and messaging on various topics such as: additional travel advice, modifications, cancellations, complaint, ...
• Ensuring a high level of customer service and a positive guest experience.
• Providing accurate, valid, and complete information by using the right tools, methods, and processes.

• Ability to adapt and work well under pressure in a fast- paced environment.
• Positive and resilient attitude.
• Fluency in English (Speaking, listening, writing, and reading)- working 100% English.
• Ability to take ownership and solve problems.
• Minimum high school diploma or equivalent.
• At least 6 months in Customer Service role.
Work Time: 24/7, 2 days off per week, arranged by team leaders.
• Night Shift: 19:00 – 4:00; 20:00 – 5:00; 21:00 – 6:00; 22:00 – 7:00.
• Day Shift: 7:00 – 16:00; 9:00 – 18:00; 12:00 – 21:00; 13:00 – 22:00.
Salary
• Base salary: 8.000.000vnd/month.
• Monthly KPI incentive: 900.000 – 1.200.000vnd.
• Voice allowance: 1.000.000vnd/month (If the candidates handle voice).
• Complexity allowance: 2.000.000vnd/month (If the candidates handle voice for Flight Ticket and Reservation).
• Meal Allowance: 500.000vnd/month.
Benefits
• 13th pay salary.
• Computer provided.
• 14 Annual leave per year.
• 100% English Environment.
• Annual review.
• Global training program.
Venue: Toà nhà QTSC 1 TẦNG 4- Công Viên Phần Mền Quang Trung- P. Tan Chánh Hiệp- Quận 12- HCM

Chế độ bảo hiểm, Du Lịch, Phụ cấp, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương, Nghỉ phép năm

Cập nhật gần nhất lúc: 2024-09-21 07:30:02