Customer Service

• Answer and triage phone calls, emails, messages from clients.
• Make calls, follow up and update on lists of customers.
• Call clients to confirm appointments, remind of missed appointments and laboratory results as well as callbacks for procedures performed.
• Help new clients completely fill out the registration form. Inform new clients about services, etc. that we offer.
• Process payment transactions
• Maintain proper documentation in the electronic medical record
• Prepare deposit slips and/or cash balancing worksheet for the daily bank deposit as directed by the Hospital/Office Manager.
• Serve as “Ambassadors” – creating and maintaining goodwill for the hospital.
• Quickly understand client needs and initiate the process of meeting those needs.
• Relay appropriate information to/from clients to doctors and/or management
• Troubleshoot issues over phone calls, chat and handle customer complaints.
• Schedule appointments and other patient visits in the appointment book, including re- check appointments, surgeries, and drop offs.
• Present and explain fee estimates for treatment/surgery to clients.
Work location: 78 To Ngoc Van street, Quang An, Tay Ho District, Ha Noi capital What We Offer • Nego Salary. Competitive remuneration package
• A rewarding & meaningful role where you make a difference in pets’ lives
• Excellent Salary Scale & Year- End Salary Review
• Frequent Team Building Activities
• Dynamic, supportive environment
• International Company with many different nationalities

What We Are Looking For • Good English communication skills.
• Accept candidates without experience.
• Must possess sound decision making skills and multi- task while working in an environment of stress.
• Well groomed, organised and detail oriented.
• Ability to take direction.
• Excellent communication skills.
• Great phone skills. Great client service skills.
• Ability to handle money accurately and honestly.
• Must be friendly, outgoing, “people- oriented.”
• Ability to work in a team oriented environment.

Frequent Team Building Activities
Dynamic, supportive environment
Excellent Salary Scale & Year- End Salary Review

Cập nhật gần nhất lúc: 2024-05-10 03:00:02