Customer Service

Responsibilities:

Answer incoming calls and address customer inquiries in both English and Vietnamese.
Resolve customer issues and complaints promptly, professionally, and politely.
Identifying and assessing customer needs to achieve satisfaction.
Assist other departments within the company as needed.
Receive and respond to customer&039;s feedback.

Requirements:

Have responsibility, adaptability, and the ability to handle work pressure.
Due to the nature of night shifts, the ability to manage schedules and workload is necessary to maintain health and well- being for nighttime work.
Excellent communication skills (listening, speaking). Good English communication skills are a strong advantage. (English level IELTS 5.5- 6.0 or equivalent)
Skills in using computers and office software (Excel, Word).
Own a laptop/PC to support Work From Home (WFH) in case of emergencies.
Experienced in customer care or call center is an advantage.
Empathy, patience, problem- solving skills, and the ability to work well in a team environment

Benefits:

Youthful, modern, and comfortable working environment.
Supplied with equipment and support necessary for the job.
Flexible working hours.
Salary: 13,000,000 VND + KPI bonus.
Comprehensive training and provided with relevant materials.
Opportunities for skill development and personal growth.

Cập nhật gần nhất lúc: 2024-04-05 00:40:38