Customer Services Executive

Mô tả Công việc
Today, VIETMAP is known as a leading company in Vietnam about digital map making as well as GIS services and products providing.
We are looking for Customer Services Executive in order to support Customers in the most efficiency way as well as promote users&039; experience.
Vietmap Application JSC. is established in the year 2006 by an elite group of experts in GIS (Geographic Information System) and information technology.
Responsibilites:
Contact potential or existing customers to inform them about a product (Hardware/software) or services using s
Follow up & keep records of calls and sales and note neccessary information
Feedback questions/querries about products or the company to close the sales
Enter and update customer information in the database (CRM/DMS)
Take and process orders (All channels) in an accurate manner
Direct prospects to the Auto sales team when needed
Shift working time is required
Actively & skillfully handle grievances to preserve the company&039;s reputation

Yêu Cầu Công Việc
Excellent knowledge of English
Good knowledge of relevant CRM system and telephone systems
Ability to learn about products and services and describe/explain them to prospects
High school diploma; BSc/BA will be a plus
Excellent communication and interpersonal skills
Outstanding negotiation skills with the ability to resolve issues and address complaints
Cool- tempered and able to handle rejection
1- 2 years experience as telesales representative or other sales/customer service role

Phụ cấp
Chăm sóc sức khỏe
Chế độ bảo hiểm
Laptop
Tăng lương
Đào tạo
Du Lịch
Nghỉ phép năm
Đồng phục
Chế độ thưởng

Cập nhật gần nhất lúc: 2024-06-27 13:15:02