Customer Services Executive

Vietmap Application JSC. is established in the year 2006 by an elite group of experts in GIS (Geographic Information System) and information technology.
We are looking for Customer Services Executive in order to support Customers in the most efficiency way as well as promote users&039; experience.
Today, VIETMAP is known as a leading company in Vietnam about digital map making as well as GIS services and products providing.
Responsibilites:

Direct prospects to the Auto sales team when needed
Take and process orders (All channels) in an accurate manner
Follow up & keep records of calls and sales and note neccessary information
Actively & skillfully handle grievances to preserve the company’s reputation
Enter and update customer information in the database (CRM/DMS)
Feedback questions/querries about products or the company to close the sales
Contact potential or existing customers to inform them about a product (Hardware/software) or services using scripts
Shift working time is required

1- 2 years experience as telesales representative or other sales/customer service role
Good knowledge of relevant CRM system and telephone systems
Ability to learn about products and services and describe/explain them to prospects
Excellent knowledge of English
Excellent communication and interpersonal skills
Cool- tempered and able to handle rejection
Outstanding negotiation skills with the ability to resolve issues and address complaints
High school diploma; BSc/BA will be a plus

Laptop, Chế độ bảo hiểm, Du Lịch, Phụ cấp, Đồng phục, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương, Nghỉ phép năm

Cập nhật gần nhất lúc: 2024-08-25 21:55:03