Customer Services Representative(Chinese Speaker) Ellsworth Adhesives Vietnam Ltd. HCM Office

Vacancies:
Hanoi- 1 Vacancy
HCM- 1 Vacancy
Job Duties:
Inside Sales Support
- Support in providing the Sales Report to Sales Representative.
- Follow up on account receivables from customer to avoid any delivery block by Finance & assist in remain the positive cash flow.
- Be one of the Customer’s key contact person for customer order management and attend to customer call.
- To generate customer quotation at advised margin in a timely manner.
- Responsible to source and purchase materials from both local and oversea vendors.
- Attend to customer complaint by understand the details, log in and coordinate with internal stakeholder to provide resolution back to customer within the expected timeframe.
Customer Order Management
- Communicating with vendor to monitor the efficient arrival of purchased product and provide regular shipment update to customers.
- Follow established processes to review the customer purchase orders, communicating with customer if any additional or special requirement is needed.
- Provide customer service by staying on top of outstanding orders and shipments status.
- Responsible to liaise and working closely with 3rd party service provider or warehouse personnel to ensure the quality and quantity aspect fulfillment of incoming goods.
- Perform order entry in system includes entering the sales order, purchase order (to vendor), proforma invoice, good receipt, purchase invoice, delivery note and tax invoice.
- Process customer orders efficiently and accurately by provide the customer confirmation notifications.
- Liaise and coordinate with 3rd party service provider or warehouse personnel for both inbound and outbound deliveries arrangement.
- Picking the products based on the FEFO follow by FIFO basis. Provide the shipping instruction & complete shipping documents to 3rd party service providers or customers to ensure a seamless delivery to customers.
- Provide the necessary supports to 3rd party service providers or internal stakeholders to ensure on- time delivery to customers.
- Handle the product sample order and demo unit request (as required).
Administrative Activities
- Working with Finance team if there is any petty cash handling is required.
- Responsible in the assigned administrative activities when necessary.
- Responsible to have the systematic filing system and necessary record retention to fulfill the ISO9001 standard.

• Familiarity with ERP system knowledge.
• Able to communicate in Chinese.
• Ability to work independently and a good team player with strong sense of self initiative with pro- active attitude.
• At least 3 years working experience in relevant field. Solid working experience in trading business is an asset.
• Familiar with adhesives products and experience in handling dangerous goods will be an added advantage.
• Effective communication skills and dedication to customer satisfaction.
• Good co- ordination, interpersonal and stress management skills.
• Able to prioritize, excellent in follow through and attention to detail.
Interested parties, please click “APPLY NOW” to submit your application.

Year end bonus

Annual leave

Inpatient medical insurance

Cập nhật gần nhất lúc: 2024-04-03 11:48:00