Customer Success Associate (Spanish Language)

You’ll do

Collaborate with technical staff to learn the product and support the customers to use it effectively.
Thrive on providing support through many different channels of communication – including: email, chat, ticket and social media such as Facebook Group.
Proactively provide feedback to internal teams that help to improve our products and create a better customer experience
Listen to customers and work with technical staff to figure out what their issues exactly are and solve them as soon as possible.
Communicate with customers via live chat platform to help them get familiar with the product or provide them the appropriate document included in conversations.
Educate and empower our customers to become better users of the product.
Maintain excellent knowledge of our products and services in order to understand the customer’s needs.

You Have...

Ability to evaluate, troubleshoot, and follow- up on customer issues as well as replicate and document for further escalation.
Spanish: Advanced level (Effective written communication skills);
Ability to work well under pressure and meet tight deadlines.
Excellent interpersonal skills and ability to develop relationships with all personality types.
Minimum 1+ years’ experience with Spanish (experience in technology/ e- commerce is an advantage).
Must be a good team player, capable of working independently as well.
Excellent English skills, especially in writing and reading (English level should be equivalent to IELTS 6.5/TOEIC 850 and up);
Patience, attentiveness and goal- oriented focus.
You’re curious and have a natural ability to “zoom- out” of a problem, in order to ask the right questions.
Ability to own the customer experience and deliver more than their expectations, treat them well as a guest in your own home
Being empathy — the ability to understand and share the feelings of another — is more of a character trait than a skill.

We offer

Professional product and Customer Success skill set training.
Work remotely (after probation)
Working directly with foreign customers and colleagues, leverage your Business English Communication skills.
Salary range: Negotiate

Why you’ll love working here

Professional and creative office view
Clear & Scientific Agile Framework on the whole company workflow & culture.
Deliver a top- notch customer experience which helps customers to maximum their benefits
Become an expert with in- depth knowledge about world- class products and services
Young and passionate colleague
Own valuable customer relationships in one of the fastest thriving industries.
Collaborative and supportive environment
Learn product- thinking and customer- centric mindset.
Working time: Tuesday to Saturday (08:00 PM – 02:00AM) or Sunday to Thursday (08:00 PM- 02:00 AM)

Cập nhật gần nhất lúc: 2024-10-05 12:45:03