Remote Customer Success Associate (Afternoon)

You’ll do

Thrive on providing support through many different channels of communication – including: email, chat, ticket and social media such as Facebook Group.
Listen to customers and work with technical staff to figure out what their issues exactly are and solve them as soon as possible.
Other duties as assigned by manager
Maintain excellent knowledge of our products and services in order to understand the customer’s needs.
Educate and empower our customers to become better users of the product.
Proactively provide feedback to internal teams that help to improve our products and create a better customer experience
Communicate with customers via live chat platform to help them get familiar with the product or provide them the appropriate document included in conversations.
Collaborate with technical staff to learn the product and support the customers to use it effectively.

You have...

Good Knowledge about e- commerce is a big plus
Being empathy — the ability to understand and share the feelings of another — is more of a character trait than a skill.
English: Advanced level (Effective written communication skills);
Ability to evaluate, troubleshoot, and follow- up on customer issues as well as replicate and document for further escalation.
Excellent interpersonal skills and ability to develop relationships with all personality types.
Ability to own the customer experience and deliver more than their expectations, treat them well as a guest in your own home
Must be a good team player, capable of working independently as well.
You’re curious and have a natural ability to “zoom- out” of a problem, in order to ask the right questions.
Ability to work well under pressure and meet tight deadlines.
Minimum 1+ years’ experience in Customer Support (experience in technology/ e- commerce is an advantage).
Patience, attentiveness and goal- oriented focus.

We offer...

Professional product and Customer Success skillset training.
Working directly with foreign customers and colleagues, leverage your Business English Communication skills.
Work remotely (after probation)
Salary range: Negotiate

Why you’ll love working here

Working time: Sunday to Thursday (01:00 PM- 10:00 PM) or Tuesday to Saturday (01:00 PM – 10:00PM)
Learn product- thinking and customer- centric mindset.
Clear & Scientific Agile Framework on the whole company workflow & culture.
Collaborative and supportive environment
Become an expert with in- depth knowledge about world- class products and services
Own valuable customer relationships in one of the fastest thriving industries.
Professional and creative office view
Young and passionate colleague
Deliver a top- notch customer experience which helps customers to maximum their benefits

Cập nhật gần nhất lúc: 2024-10-15 03:50:02