Customer Success Executive (English speaking)

Mô tả công việc:

Facilitate the deployment process for new customers, ensuring they understand the functionalities and value of KiotViet products.
Build relationships with customers at all levels to understand their personal and business challenges.
Conduct regular check- ins with customers/ foreign agents to ensure satisfaction and address customer feedback.
Manage and report tasks to superiors following established procedures.
Monitor usage and provide information and recommendations to enhance the customer experience.
Work from Monday to Friday (8:00- 17:30) and Saturday morning (8:00- 12:00)
Conduct customer surveys, summarize results, and report findings to management as per the plan.

Yêu cầu công việc:

At least 6 months of experience in Sales/Customer Service.
Proficient in speaking and writing English.
Enthusiastic, with a strong customer service mindset and a customer- centric approach.
Preference will be given to candidates with experience in technology, telecommunications, or financial service companies.

Quyền lợi & Chính sách:

Bonuses for holidays, Tet (Lunar New Year), birthdays, and other special benefits for family members, along with various fun activities throughout the year.
Good career opportunities and advancement, with a clear career development pathway.
Participate in free company clubs such as Yoga, reading, technology, etc.
Work in a dynamic and friendly environment.
Provided with high- performance computers and modern working equipment.
Desirable salary that match your skills and work experience.
Enjoy benefits as per legal regulations (holidays, social insurance, health insurance, etc.).
Health care: Annual health check- up.

Cập nhật gần nhất lúc: 2024-11-04 12:45:03