Customer Success Management

Listen to customer feedback, understand market needs, then effectively work with Design, Product and Marketing teams to improve product quality
Help customers use our service efficiently and generate direct results on the performance of their business
Build strong relationships with our customers, anticipate their needs and help them use our product to make their businesses more effective and successful
Work closely with your customers to develop expansion opportunities and through referrals

Able to parse feedback and contribute to the product by suggesting feature requests based on your knowledge of customers
Written and verbal communication skills with a professional tone
Have a great sense of customer service, a strong desire to learn, and be a great communicator
Passionate about customer success and helping people
Have 1+ year experience in Customer Success or Account Management role
Not required but knowledge of Key SaaS Metrics is a plus (CAC, LTV, MRR, Churn etc.)

Chế độ bảo hiểm, Du Lịch, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương

Cập nhật gần nhất lúc: 2024-04-03 12:10:49