Customer Success Manager

Take charge of developing internal and customer- facing processes, initiatives, and materials to enhance the effectiveness and efficiency of the Customer Success department.
Collaborate closely with the Sales team to devise tailored account strategies for individual customers, aimed at achieving retention and upselling objectives.
Engage with internal stakeholders, including renewals managers for retention, sales for upselling, and marketing for customer events, to drive collaborative success.
Forge and sustain trusted advisor relationships at the executive level, providing consultancy on clients’ internal learning and development strategies.
Craft personalized success plans for each client aimed at fostering ELSA product adoption, expansion, and loyalty within the portfolio.
Take proactive ownership and oversee the success of a designated portfolio of ELSA customers, primarily but not exclusively situated in SE Asia.
Lead the onboarding and implementation process for new clients, establishing expertise in ELSA products.

Possess over three years of experience in B2B customer success, account management, consulting, or sales, with a preference for SaaS exposure.
Exhibit exceptional verbal and written communication abilities.
Demonstrate adeptness in project management and time management.
We acknowledge that not everyone may fulfill all the listed criteria. Nevertheless, we recognize the value that diverse backgrounds and experiences can bring to our organization. If you believe your unique background could contribute positively to our company, we encourage you to apply, as we welcome applicants from all backgrounds.
Display a passion for teamwork and a dedication to contributing to the development of a top- tier, enterprise- level global customer experience.
Proficiency in English (C2 level), with Vietnamese (or local language if in another market) being an optional additional asset.
Have prior experience collaborating with intricate organizational structures.
Understand how to team with Sales to drive retention and upsells
Demonstrate a strong inclination towards continuous learning and possess a curious, lifelong learning mindset.
Be capable of cultivating and maintaining trustworthy relationships with key decision- makers.

12 days Annual leave, 1 Birthday leave, 1 Christmas leave
Monthly/quarterly/Annual awards to celebrate your achievements
Sponsorship for online or external courses – learn and grow on us!
Full social insurance
Working time: Mon- Fri (9am – 6pm), flexible working hour, hybrid working
Package salary: base salary + incentive + allowances
Free ELSA Premium courses to polish your language skills
Premium health insurance and annual health check- up to keep you in top shape
Annual company trips and monthly happy hours – work hard, play hard!
Phone allowances

Cập nhật gần nhất lúc: 2024-10-31 15:50:02