Customer Success Manager

Engagement and Client Relationship Management:

Act as a representative speaker, engaging with clients to understand their needs and effectively communicate the benefits of our platform and solutions.
Curate and create learning activities customized to different client segments, fostering engagement and success.

Onboarding and Tailored Implementation:

Develop and implement customized strategies aligned with clients&039; needs, optimizing our solutions within their educational settings.
Operate seamless onboarding process for new clients, ensuring a smooth transition onto our platform.

Growth and Retention Initiatives:

Collaborate cross- functionally with Sales, Marketing, Product Development, and Support teams to address client needs and regular check- ins with clients to understand their evolving needs and challenges.
Proactively identify opportunities for upselling or expanding services to maximize client values.
Build case studies, best practices, and user testimonials for use in marketing and branding.

User Training and Ongoing Support:

Collaborate with the support team to ensure timely and effective resolution of client concerns.
Conduct comprehensive user training sessions, empowering clients with in- depth knowledge on effectively utilizing our technology.
Act as a liaison between clients and internal teams, addressing customer inquiries, resolving issues, and managing escalations.
Provide ongoing support to address queries and ensure optimal usage of our solutions.

3- 10 years of working experience, preferably in the EdTech or Education industries.
English Language Proficiency: Near- native proficiency in English is typically required, along with a deep understanding of English pronunciation.
Educational Background: A bachelor&039;s or master&039;s degree in English, Linguistics, TESOL (Teaching English to Speakers of Other Languages), Education, or a related field.
Ability to work independently, prioritize tasks, and manage multiple client accounts simultaneously.
Excellent communication, negotiation, and presentation skills.
Curriculum Development: Knowledge of curriculum development and instructional design to help clients tailor training programs to their specific needs.
Communication Skills: Excellent written and verbal communication skills to effectively interact with clients and internal teams.
Teaching Experience: Prior experience as an English language teacher or instructor is preferred. Understanding the teaching process and student needs is crucial when working with clients in the education sector.
Client Management Skills: Strong relationship- building abilities to effectively communicate the value of the training platform&039;s offerings to clients and manage their accounts.
Knowledge of the education sector and familiarity with EdTech products and services is a plus.
Proficiency in Microsoft Office suite.
Strong problem- solving and strategic thinking abilities.

Opportunities to grow professionally and play a critical role in shaping the next stage of the company’s growth.
Fun energetic team; international & collaborative culture
Flexible working time (9am- 6pm Mon- Fri), hybrid working
Social insurance, health insurance, and unemployment insurance for full salary.
Competitive compensation with hot monthly bonus
Premium Health Insurance, Annual Health Check
Company trip, Company Birthday, Company Party and Happy Hour.
ELSA Premium account
Experience the true spirit of a fast- growing and well- funded Silicon Valley startup.
Up to 16 days leave, 1 birthday leave, 1 Christmas day.

Cập nhật gần nhất lúc: 2024-03-14 09:43:23