Customer Success Specialist (BPO/Outsourcing)

Client Support and Relationship Management

Assist in regular client reviews to align service delivery with their expectations and requirements
Work alongside senior team members to address client concerns and ensure satisfaction.
Serve as a day- to- day contact for assigned clients, fostering positive working relationships.

Revenue and Service Opportunities

Collaborate with senior colleagues to prepare proposals for client needs
Identify potential upsell and cross- sell opportunities under guidance.

Service Level Agreement (SLA) Adherence

Monitor and report on service metrics, helping ensure SLA compliance.
Work with operational teams to maintain service consistency.

Team Collaboration and Reporting

Provide feedback from clients to help influence service delivery improvements.
Assist in preparing reports and updates on service performance and client needs.

Skills:

Familiarity with data analysis tools and processes for assessing service metrics.
Ability to support revenue generation activities.
Strong interpersonal and communication skills.
Basic to intermediate understanding of BPO/Outsourcing operations and service delivery.

Experience:

2- 3 years in customer success, account management, or related roles within the BPO/Outsourcing sector.
Demonstrated experience in managing client needs and supporting retention initiatives.

Education:

Bachelor’s degree in Business Administration, Management, or a related field preferred.

Laptop, Chế độ bảo hiểm, Du Lịch, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương, Nghỉ phép năm

Cập nhật gần nhất lúc: 2024-11-19 18:10:06