Customer Support

Responsibilities:

Applying strong verbal and written communication skills in the supported language, and solid technical
knowledge of supported Microsoft products, to represent Microsoft and communicate with Microsoft customers through telephone, email and web response, carrying out the following activities as needed:
Preferred Competencies:
Use standard processes, implement existing diagnosis methods, solutions/workarounds to eĊectively deal with customer and technical issues to achieve problem resolution and customer satisfaction.
Manage relationships with multiple customers, partners and collaborate with business contacts within Microsoft.
productivity and utilization targets required by Microsoft business unit.
Respond to voice of customers, utilize Microsoft escalations and meet response, resolution, eċciency,
Represent Microsoft and communicate with Microsoft customers.
Communicate and collaborate with cross- group peers and Microsoft resources both proactively and eactively in order to identify and leverage the right resources to arrive at solutions to tough and hot problems.
Document incidents, report customer suggestions and technical issues to Microsoft

Cập nhật gần nhất lúc: 2024-11-07 09:35:04