Customer support

Responsibilities:

Applying strong verbal and written communication skills in the supported language, and solid technical knowledge of supported Microsoft products, to represent Microsoft and communicate with Microsoft customers through telephone, email and web response, carrying out the following activities as needed:
Preferred Competencies:
Communicate and collaborate with cross- group peers and Microsoft resources both proactively and reactively in order to identify and leverage the right resources to arrive at solutions to tough and hot problems.
Manage relationships with multiple customers, partners and collaborate with business contacts within Microsoft.
Represent Microsoft and communicate with Microsoft customers.
Respond to voice of customers, utilize Microsoft escalations and meet response, resolution, eċciency, productivity and utilization targets required by Microsoft business unit.
Document incidents, report customer suggestions and technical issues to Microsoft
Use standard processes, implement existing diagnosis methods, solutions/workarounds to eĊectively deal with customer and technical issues to achieve problem resolution and customer satisfaction.

Cập nhật gần nhất lúc: 2024-11-07 09:35:04