Customer Support (Call Team) - Night Shift

• Answer and address a high volume of incoming call inquiries related to product issues,
sales policies, and order status in a professional and courteous manner
• Provide exceptional levels of customer satisfaction by demonstrating patience and
empathy towards customers from diverse cultures and backgrounds in the US
• Meet or exceed key performance indicators for call resolution rate, customer satisfaction
• Recognize low customer satisfaction call and provide constructive feedback and
• Identify and escalate issues to higher- level management when necessary
recommendations to agents for improvement. Alert the management team of trends in
customer calls or any suspicious event
• Assist supervisors/manager in projects such as call report, developing call scripts or
knowledge base content. Provide input on how to improve customer experience

• Bachelor&039;s Degree or Equivalent
• Proficient in English listening, verbal, and written communication skills. IELTS above
r equivalent
• 1- year experience in a call center or customer service environment, including a minimum
f 6 months on night shift
• Have sought knowledge of customer service practices and principles
• Experience with support applications like Freshdesk, Zendesk, and Team support is nice
• Customer relationship management experience is strongly desired
to have
• Ability to present yourself and the company in a professional manner
• Work Hours: 44 hours/week- night shift (specific time to be discussed in the interview)
• Ability to handle stressful situations and establish rapport with the client

• 12 days of work- from- home & 12 days of paid annual leave
• Global health insurance package for yourself and annual health checkup
• Quarterly bonus & Year- end bonus as part of our profit- sharing program
• Guaranteed 13th- month salary
• Competitive salary (Upto 15M VND)
• Lots of other company benefits including five star annual Summer Summit, budget for
• A Pantry & a Cafe stocked with goodies, ready to serve
• Full salary during probation
frequent team building activities, and other monthly/ quarterly/ annual company events
• Other benefits in accordance to the Company&039;s Policy and Vietnam Labor Laws
• General company T&D Program + dedicated T&D budget for managers

Cập nhật gần nhất lúc: 2024-06-28 06:10:02