Customer Support Collaborator - Email Team Công Ty TNHH Công Nghệ Và Giải Pháp Phần Mềm Crossian

ABOUT THE ROLE
Crossian is a high- growth technology- driven e- commerce business. Behind our success are our people. As a start- up formed in 2020, we have created a fast- paced and dynamic environment, enabling our people to reach a cumulative average growth rate of over 400% in just under 3 years. Our mission now is to build direct- to- consumer brands and increase customer LTV.
We are looking for a customer- centric agent with good communication skills and a deep understanding of customer satisfaction insights. You will build strong and long- lasting relationships with our customers, and your efforts will drive customer satisfaction, happiness, growth, and added value to the organization.
This role is perfect for you if you are a self- starter, have at least 1 year of experience in customer service, and are backed by a proven track record of implementing top- notch customer service programs, policies, and processes.
WHAT YOU WILL DO
- Answer and address a high volume of incoming email or chat inquiries relating to product issues, sale policy, and order status in a professional and courteous manner
- Provide high levels of customer satisfaction by displaying patience and empathy towards customers who represent different cultures and backgrounds from the US
- Participate in constructive quality feedback sessions with managers to improve performance
- Partner with sales and fulfillment team to notify customers of late supply or issues preventing on- time fulfillment and propose item substitutions when required
- Identify and escalate issues to higher- level management when necessary
- Adhere to performance metrics to meet service level expectations and assigned KPI

WHAT WE ARE LOOKING FOR
- Customer relationship management experience is strongly desired
- Proficient in English listening, verbal, and written communication skills. IELTS above 6.5 or equivalent
- Have sought knowledge of customer service practices and principles
- 1 year of experience in customer service support; preference given to candidates from customer- facing sectors or with experience in a start- up environment. Freshers are also welcome to apply, just show us how enthusiastic you are for this position.
- Ability to present yourself and the company in a professional manner
- Ability to handle the stressful situation and establish rapport with the client
- Can work under high pressure
- Experience with support applications like Freshdesk, Zendesk, Teamsupport is nice to have
- Working hours requirements:
- - Employees may register to work additional hours and shifts if available
- - Minimum 4 hours per shift
- - Typical work hours: 6- 10 PM
- - Minimum 2 shifts on weekends
- - Minimum 5 shifts per week
- - 80% of total shifts on- site
WHAT YOU CAN EXPECT
- Competitive hourly rate
- Adequate training provided to help you become a professional Customer Support Agent
- Fair, transparent and open working culture
- A Pantry and a Crossian Cafe stocked with goodies, ready to serve
- Adequate equipment provided
- Work- from- home/Remote option

Competitive salary; Full salary during probation

Cập nhật gần nhất lúc: 2024-04-03 11:14:18