Customer Support Collaborator (X)

Support to handle problems arising when customers install and use the Shopify Themes and Apps.
Work with various teams
Transfer technical problems, request customization for the development team, and ensure the quality of work delivered to customers.
Update customers on the status of processing requests
Conduct other tasks assigned
Consult, guide, and support in solving queries about Omni Themes’ products from customers through multiple support channels
Advise customers on solutions when using eCommerce and Shopify

Prior experience in customer support for tech or e- commerce is a plus.
Proficient in English with an IELTS score of 6.5 or equivalent.
Minimum 24 hours per week, with required hours from 0:00- 4:00, or 4:00- 8:00 (GMT+7) Mon- Sat.
Compensation is based on actual hours worked.
Strong skills in communication, presentation, analysis, and critical thinking.
Basic knowledge of HTML/CSS is an advantage.
Ideally a university student in their third or final year, or between 22- 25 years old.
Team- oriented with a quick learning capability.

Salary: 60,000 VND/hour.
Work remotely and gain exposure to the latest technology and e- commerce.
Improve English proficiency and develop client relations skills.
Gain the opportunity to become an official employee if you have the desire and meet the job requirements.
Work in a professional, dynamic, challenging environment and improve your skills.
Flexible working hours, we proactively arranged weekly and monthly.
Participate in regular online training sessions.

Cập nhật gần nhất lúc: 2025-01-05 15:55:02