Customer Support Engineer (Dynamics Project)

Are you passionate about helping others and have a deep understanding of Microsoft Dynamics 365?

Microsoft Dynamics 365 (D365) is a cloud-based suite of business applications that empowers organizations to streamline their operations, improve customer engagement, and make data-driven decisions. It includes modules for Sales, Customer Service, Field Service, Finance, Supply Chain Management, and more. 

We're seeking a talented Technical Support Engineer to join our growing team! In this role, you'll leverage your expertise in Dynamics 365 to troubleshoot and resolve customer issues, ensuring a smooth and successful user experience.

• Demonstrate good communication skills in supported languages, as well as technical knowledge of Microsoft products, to effectively communicate with Microsoft consumers via phone and email.


• Produce high-quality documentation and distribute it to the appropriate team members and technical lead.


• Stick to service responsibilities to reach high performance standards.


• Comply with Microsoft Code of Business Conduct and strictly follow data privacy guidelines in all customer communications and interactions with Microsoft – never put customer PII at risk.

• Proficient in English (4 skills)


• Available to work night shifts (rotate between 9:00 PM and 9:00 AM, working 8 hours per shift, with a total of 5 shifts per week)


• Freshers are welcome with a good learning ability and working attitude


• Experience/Knowledge in IT industry skills is a must


• Customer service mindset.

• Performance Bonus
• Social and Health insurance follow Vietnamese Law
• Young & Dynamic Working Environment
• International Culture
• 24/7 Insurance for Night-shift
• Annual Health Check-up

Cập nhật gần nhất lúc: 2024-06-27 16:45:03