Customer Support Engineer (IT)

• Utilizes troubleshooting tools (e.g., event logs, and performance traces) to help resolve customer issues.
• Collaborates on cross- team and cross- product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.
• Resolves or escalates multiple and varied customer issues, and documents technical work and research.
• Working shifts: Fixed night shifts: 10 PM- 7 AM
• Review issues and contact global customers to understand problems. Ensures customers stay informed as to the status/solution of their issue.
• Attends readiness training and non- technical training to ensure that they become proficient in support topics. Product/Process Improvement.

• Having at least 1 year of working experience in Global customer- facing roles
• A genuine passion for IT and a desire to grow within the industry.
• Strong proficiency in English (equivalent to IELTS 6.5 or TOEIC 800 or higher)
• A customer- focused mindset with the ability to provide exceptional service

• 90% contribution of the gross salary to social insurance
• Annual Health Checkup
• Training will be offered
• An employee who works at night (10PM- 6 AM) will be paid an additional amount of 30% of the normal salary + PVI insurance + 500,000 VND food allowance)
• 20 days of leave (12 days of annual leave and 8 days of sick leave)
• Full working equipment will be provided
• Activities: Birthday party, Employee engagement activities
• Salary at 100% during the probationary period

Cập nhật gần nhất lúc: 2025-01-05 01:00:03