Customer Support Engineer

Responsibilities:
- Comply with Microsoft Code of Business Conduct and strictly follow data privacy guidelines in all customer communications and interactions with Microsoft – never put customer PII at risk.
- Produce high- quality documentation and distribute it to the appropriate team members and technical lead.
- Demonstrate good communication skills in supported languages, as well as technical knowledge of Microsoft products, to effectively communicate with Microsoft consumers via phone and email.
- Sticks to service responsibilities to reach high performance standards.
Requirements:
- Passion and desire to develop in the IT industry
- Excellent customer service skills
- Have at least 1 year’s working experience in Global customer- facing roles.
- Excellent spoken English is a must.
- (For Night Shift) Available for night shifts.
Benefits:
- 90% contribution of the gross salary to social insurance from the company side
- 12 days of annual leave, 8 days of sick leave
- For employees working night shift: PVI insurance cover 24/7, night shift meal allowance and 30% allowance on gross salary
- Working 5 days a week with 2 unfixed days off (Schedule will be arranged by Head of Department)
- Competitive salary depending on experience
- Annual Health Checkup
- Full salary during the probationary period

Cập nhật gần nhất lúc: 2024-10-16 17:05:03