What we expect you to perform
Consult, guide, and support in solving queries about Omni Themes’ products from customers through multiple support channels.
Work with various teams
Updates to customers on the status of processing requests
Transfer technical problems, request customizing for the development team, and ensure the quality of work to deliver to customers.
Support to handle problems arising when customers install and use the Shopify Theme
Advise customers on solutions when using eCommerce and Shopify
Conduct other tasks assigned
Join BSS, if you
Require Communication, Presentation, Analysis, and Critical Thinking Skills
Good teamwork and Quick learner
Fluent in English (IELTS 7.0, TOEIC 800 certificate or equivalent is preferable)
Ready to support clients at different timezone
Having experience in Technology, E- commerce, and Marketing at least 6 months is preferable.
22- 25 years old
To be a BSSer, you will have
Monthly in- house coaching and mentor programs
Youthful and dynamic working environments with 95% members are 9x, we have many clubs: running, football, board game...
Office with a great view from the 18th floor and creative workplace design
Working hours are 5 days/week
The State statutory holidays and collective activities organized by the Company (travel. team building, health care, volunteer…)
Trained by 6+ year experienced ecommerce expert/specialists
Opportunities to be promoted to Support Leader/Business Analyst
Performance bonus, seniority bonus, birthday gift
At BSS Group, tea & coffee is free. Besides, we have a bookshelf with many interesting books for our members to borrow and of course, they are free too
Work with 100% foreign. Exposed to the latest technology and eCommerce trend
Salary: 8- 15M (Review every 6 months).
Opportunities to improve English skills and to gain hands- on experience in dealing with and negotiating with diverse clients
Other benefits according to the provisions of the Company and the Labor Code
