Customer Support Executive

What we expect you to perform

Updates to customers on the status of processing requests
Support to handle problems arising when customers install and use Shopify Theme
Work with various teams
Advise customers on solutions when using eCommerce and Shopify
Transfer technical problems, request customizing for the development team, ensure the quality of work to deliver to customers.
Conduct other tasks assigned
Receive requests and answer questions from customers through freshdesk, skype, live chat

To be a BSSer, you will have

Salary: 8- 15M (Review every 6 month).
Work with 100% foreign. Exposed to the latest technology and eCommerce trend
Monthly in- house coaching and mentor programs
Trained by 6+ year experienced ecommerce expert/specialists
At BSS Group, tea & coffee is free. Besides, we have a bookshelf with many interesting books for our members to borrow and of course, they are free too
Other benefits according to the provisions of the Company and the Labor Cod
Opportunities to improve English skills and to gain hands- on experience in dealing with and negotiating with diverse clients
Office with a great view from the 18th floor and creative workplace design
Working hours are 5 days/week
Performance bonus, seniority bonus, birthday gift
Youthful and dynamic working environment with 95% members are 9x, we have many clubs: running, football, board game…
The State statutory holidays and collective activities organized by the Company (travel. team building, health care, volunteer…)
Opportunities to be promoted to Support Leader/Business Analyst

Join BSS, if you

Ready to support clients on different timezone
Good teamwork and Quick learner
Fluent in English (IELTS, TOEIC certificate is preferable)
Have experience about Technology, Ecommerce, Marketing at least 6 months is preferable
22- 25 years old
Require Communication, Presentation, Analysis, and Critical Thinking Skill

Laptop, Chế độ bảo hiểm, Du Lịch, Đồng phục, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương, Phụ cấp thâm niên, Nghỉ phép năm, CLB thể thao

Cập nhật gần nhất lúc: 2024-06-15 10:10:03