Customer Support Executive

Guide customers toward achieving their desired setup results, offering advice and recommendations for optimal app usage.
Respond to customer inquiries and concerns through email, chat, or phone, delivering clear and accurate information.
Develop and update knowledge base articles, FAQs, and support guides to empower customers to find solutions independently.
Analyze customer issues, troubleshoot problems, and collaborate with the technical team to provide timely and effective solutions.

Have strong communication, analytical, and critical thinking skills.
A minimum of 6 months of experience in Technology, E- commerce, or Marketing (preferred).
A major in English Linguistics and Literature (preferred).
Experience in customer service or teaching (tutor, teaching assistant).
Proficiency in English, with an IELTS score of 6.5- 7.0 or a TOEIC score of 685- 830.

Other benefits according to the provisions of the Company and the Labor Code.
Opportunities to improve English skills and to gain hands- on experience in dealing and negotiating with diverse clients.
Complimentary tea and coffee, and access to a library of interesting books available for free borrowing.
Youth and dynamic working environment with 95% members are 9x, we have many
team building, health care, volunteer...).
Performance bonus, seniority bonus, birthday gift.
Work with 100% foreign. Exposed to the latest technology and eCommerce trends.
The State statutory holidays and collective activities organized by the Company (travel
Salary: 8- 15M VND, with reviews every 6 months.
clubs: running, football, board games…

Cập nhật gần nhất lúc: 2024-09-02 05:45:03