Customer Support Executive/ Chăm Sóc Khách Hàng

THE ROLE
Your role as the voice, eyes, and ears of Pixelz requires exceptional communication skills, a deep understanding of our brand and values, and an unwavering commitment to providing outstanding customer service. Your passion for excellence will drive you to exceed customer expectations, ensuring that they receive exactly what they need, when they need it, and always in line with our esteemed Pixelz standards.
As a Customer Support Executive, you have the incredible opportunity to create an unparalleled experience for our customers, setting Pixelz apart from our competitors. We firmly believe that every customer deserves superior support at every touchpoint, and as a member of our Global Customer Support Team, you will help us deliver just that to thousands of global brands.
JOB RESPONSIBILITIES
Daily Operations: Provide timely resolution of customer inquiries and issues; collaborate with teams to meet SLAs and ensure positive customer experience.
Documentation: Maintain thorough documentation of interactions and activities; create and update internal process documentation and FAQ.
Communication and Collaboration: Foster effective communication with customers and internal teams; act as a liaison between customer support and other departments.
Account Management: Proactively identify and address potential customer issues; conduct in- depth investigations and align with sales for up- selling and cross- selling opportunities.
Side Tasks/Projects: Participate in initiatives to improve customer experience and operational efficiency; collaborate with teams to implement new processes.
Continuous Improvement: Evaluate and suggest improvements to support processes; stay updated on industry trends and implement best practices.
Training and Development: Participate in training programs, share expertise with team members, and contribute to a collaborative work environment.

General knowledge of Photoshop and photography is highly appreciated
Team player with an upbeat personality
Strong empathy for customers and a ‘customer first’ mindset
Experience within SaaS companies is preferred
Strong writing skills and a keen eye for detail
Experience with web­- based customer support applications (Zendesk, Planhat, etc)
Fluent English speaker. Additional languages will be a plus
2+ years of experience in customer service
Dependable and punctual, with strong time management and prioritizing skills

The tools and equipment you need to successfully perform your daily tasks
Up to 15 days of annual leave per year
An international working environment in a dynamic and vibrant team
Flat, transparent, and industry- leading organization
Team fun activities and summer trip allowance.
Inspiring workspace in a skyscraper building in Hanoi
6- months maternity leave and two weeks fully paid off for parental leave
Personal and professional development prospects

Cập nhật gần nhất lúc: 2024-03-05 10:14:25