COMPANY INTRODUCTION
BSS Group is the trusted partner for full service ecommerce solutions.
Since 2012, BSS has provided a wide range of products and services on multiple platforms. Two years later, BSS Commerce was established representing a significant step in the company&039;s efforts to build a reputable brand of products & services.
In 2022, we are thrilled to have Magestore and Simicart join the ecosystem to diversify our offerings for hundred thousands of customers from over 150 countries in the world.
From our humble beginnings with only 3 key members in our first office, BSS Group has now expanded to 300 members- including Ecommerce Solution Specialists, Certified Developers, PMP certified Project Managers, highly qualified Testers, and Marketers.
To become a trusted full- service solution provider for multiple eCommerce platforms on a global scale, we are eager to find out the next talented generation to join us. We pride ourselves on:
- Competitive benefits
- Human- centric working environment
- Plentiful career development opportunities
- International project & Innovative technology
Find out more about BSS:
Products & Services: https://bsscommerce.com/ and https://www.magestore.com/
People & Culture: https://bssgroup.vn/
CUSTOMER SUPPORT COLLABORATOR
Kinh nghiệm
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JOB DESCRIPTION
Support to handle problems arising when customers install and use BSS Commerce Shopify products
Training on- site within the first two weeks
Conduct other tasks assigned
Follow the team’s procedure
Create tasks/transfer technical problems, request customizing for the development team, and ensure the quality of work to deliver to customers.
Receive requests and notes from other team members through Crisp chat/email, Skype, live chat
Work with various teams
Working remotely
Updates to customers on the status of processing requests
REQUIREMENTS
Having experience in customer support in Technology & E- commerce is preferable
Third/last- year students OR 22- 25 years old, with majors in Economics, Foreign Trade, Diplomatic,...is preferable
Fluent in English (IELTS, TOEIC certificate is preferable)
Good teamwork and Quick learning
Working days: Monday- Friday is mandatory, Saturday or Sunday (one out of two is mandatory)
Support clients on Evening and Night Shift from 18h00- 00:00 during workdays and one shift during the weekend
Living in Hanoi and joining an offline training program during regular business hours, with a minimum of 30 hours required over the first two weeks is mandatory
Minimum working hours: 3 hours per day / 18 hours per week / 72- 78 hours per month
Require Communication, Presentation, Analysis, and Critical Thinking Skills
BENEFITS
Opportunities to improve English skills and to gain hands- on experience in dealing with and negotiating with diverse clients
Salary: 45.000VNĐ- 50.000VNĐ/hour (day shift), 70.000VNĐ- 80.000VNĐ/hour (night shift & weekend)
Youthful and dynamic working environments with 95% members are 9x, we have many clubs: running, football, board game...
Work with 100% foreigners. Exposed to the latest technology and e- commerce trend
HOW TO APPLY
Submit your application via the APPLY NOW button below.
Deadline: 23:59 26/8/2024
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
APPLY NOW
5 applicants
