Customer Support Specialist-Chinese/Mandarin

Responsibilities
We’re looking for a customer- oriented Customer Support Specialist to support our clients with excellent customer service while managing high- severity issues. You’ll be proactive in communicating with our customers and ensuring a positive support experience at all levels of the support structure. In this role, you’ll act as liaison between end- user customers and our client’s representatives to ensure quality resolutions are achieved.
The Microsoft Dynamics team provides support for top- of- the- line business applications from Microsoft, their partners, and their customers around the globe, including Dynamics 365 Operations, Dynamics 365 Business Central (ERP), Dynamics 365 Customer Engagement (CRM), and Microsoft Power Apps and Flows, a next- generation software integration/automation. Customer Support Specialist work directly with customers on cases, maintaining communication via phone, email, and remote support screensharing. To resolve issues quickly, you will collaborate with peers, technical leads, high- level Microsoft engineering teams, and other product teams.
This role will:

Gauge the severity of incidents by identifying the impact of software or hardware failure on the customer’s business and use appropriate conflict resolution techniques as needed.
Maintain documentation for all cases including queries, process steps, and resolutions consistent with customer commitments, prescribed protocols, and processes.
Communicate with end- users via phone, email, and/or chat to identify, diagnose, and troubleshoot their needs, as well as set expectations and deliver guidance on resolving the issue.
Provide customers with frequent, timely updates on case progress and resolution, ensuring a positive customer experience.
Manage the incident lifecycle to ensure the case progresses as planned and that all stakeholders are updated regularly.
Collaborate with cross- functional teams to ensure timely and accurate issue resolution.

Proficiency in both written and spoken English and Chinese.Some higher- level education preferred.
Around 1 year of experience in customer service, customer support, or technical support preferred.
Good at soft skills.

Salary, Bonus, Insurance:

Quarterly and year- end Performance bonus/KPI bonus
Annual health check- up at major hospitals
Premium health insurance
Receive 100% salary during On Job TrainingInsurance contributions based on 100% of salary

Internal Activities:
Participate in many exciting internal events: Book Exchange Day, Tek Experts Family Day, Tek Experts Summer Trip, Tek League Football Tournament, Tek Experts Table Tennis Tournament, Year- End Party, etc.
Working Environment:

Work 100% with international clients, fully communicating in English
Young colleagues from various countries, offering a truly multicultural experience

Cập nhật gần nhất lúc: 2026-02-03 00:40:02