People
• Recommend or initiate any HR elated actions where needed
• Manage daily sales activities, plan and assign work ensuring you always have the right staffing numbers
• Train colleagues to make sure they hit hotel revenue goals to the standards we expect and have the tools they need to work effectively
• Drive a great working environment for teams to thrive – connect departments to create sense of one team
• Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues- recognise good performance
• Interact with outside contacts: guests, vendors, and other contacts as needed
• Develop and maintain great working relationships with key clients and outside contacts to increase revenue
Responsible Business
• Work closely with key business leaders, officials, and representatives of local community groups within the city to ensure constant high- profile exposure for the hotel
• Effectively communicate and market aspects of the hotel that are sustainable or “green” and use information to gain new business opportunities
• Ad- hoc duties – unexpected moments when we have to pull together to get a task done
• Identify improvements to marketing activities and overall hotel sales performance and work with other departments
• Raise the awareness and reputation of your hotel and the brand locally – occasionally acting as hotel representative for media related enquiries
• Work with advertising agencies, consulting firms, and vendors to maximise advertising investments and ensure ads represent brand identity
Guest Experience
• Provide guests with information (example: loyalty programmes, area attractions, restaurants, facility information) to enhance guest experience
• Lead marketing efforts to up sell guests on hotel services, offerings, and amenities
• Schedule conventions and/or business group activities at the hotel and coordinate with other hotel- level departments to facilitate services agreed upon by the sales office and prospective clients
• Communicate to appropriate departments all pertinent information requirements and special needs for arriving VIP’s, large groups, and other key guests
Financial
• Produce monthly reports and sales forecasts to analyse current/potential market and sales trends, coordinate activities to increase revenue and market share and monitor performance to ensure actual sales meet or exceed established revenue plan
• Hit all personal/team sales goals and maximise profitability
• Review monthly reports and sales forecasts to analyse current/potential market and sales trends, coordinate activities to increase revenue and market share and monitor performance to ensure actual sales meet or exceed established revenue plan
• Create and implement sales plans that drive measurable incremental occupancy, increase average rates, increase volume, food and beverage and banquet sales
• Help prepare the departmental budget and financial plans including the hotel marketing plan
• Create and develop special events and sales blitzes to showcase the hotel to potential clients. Attend trade shows and major market events locally and nationally to promote new business and increase sales and marketing opportunities for the hotel
