E-commerce Operation Manager

Duties and responsibilities include, but are not limited to:

Track project performance, determine KPI, and specifically analyze the successful completion of short and long- term goals
Update on industry trends and customer demand
Identify opportunities and establish relationships with target customers in our target verticals leading to a strong Business Development pipeline
Ensure compliance with all applicable laws and regulations related to e- commerce operations.
Perform risk management to minimize potential risks
Oversee the inbound/outbound shipment and ensure on time delivery at a minimum cost
Assist with the implementation of any projects/campaigns
Plan and build outbound cross- border products that fit the market demand
Negotiate with vendors on pricing
Provide customer service to ecommerce customers, including answering customer queries and managing customer feedback and complaints
Set up the operation process and procedures
Monitor daily operations of logistics team and ensure the procurement, shipping and warehouse operations are most efficiency

- Having experience in operations management in e- commerce industry.
- Familiar knowledge in cross- border e- commerce
- A fast learner, ability to multi- task and work independently under high pressure
- Strong analytical and organizational skills
- Diploma/Degree in Trading/Import- Export/Transportation or relevant major.
- Knowledge of customer service best practices
- Excellent written and verbal communication skills in English
- Good problem- solving abilities
- Strong vendor management skills
- Passion in cross- border and logistics
- Experience with e- commerce platforms
- Strong experience in building relationship with partners

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Cập nhật gần nhất lúc: 2024-04-03 12:26:39