Ecommerce Associate

Objective of role:
related to managing our website, engaging with customers, and optimizing the online shopping experience to maximize sales and customer satisfaction.
As an Ecommerce Sales Associate, your primary objective is to drive online sales and contribute to the overall growth and success of our ecommerce platform. You will be responsible for various tasks
Detailed responsibilities/accountabilities
Sales Generation:
▪ Planning & implement & follow up individual sale plan to meet or exceed sales targets.
▪ Actively promote and sell products on the ecommerce platform.
▪ Identify opportunities for upselling and cross- selling to increase average order value.
Customer Engagement:
▪ Assist customers in the order process, addressing concerns and resolving issues.
▪ Contribute ideas for improving customer engagement.
▪ Respond to customer inquiries promptly and provide accurate product/ service information through all website/ call center channels.
▪ Provide exceptional customer service to enhance the overall shopping experience.
Ecommerce website Management:
▪ Ensure product listings are accurate, up- to- date, and visually appealing.
▪ Collaborate with the merchandise team to create compelling product descriptions and visuals.
▪ Manage inventory levels and process with the fulfillment to ensure timely order processing.
Analytics and Reporting:
▪ Track key performance indicators (KPIs) such as conversion rates, average order value, and traffic.
▪ Generate regular reports for line manager to evaluate the effectiveness of sales strategies and initiatives.
▪ Analyze sales data to identify trends, customer preferences, and areas for improvement.
Collaboration:
▪ Work closely with the marketing, supply chain, finance, accountant departments.
▪ Update & report customer feedback and suggestions for product/ service improvements with relevant departments.

Requirements

Detail- oriented and capable of managing multiple tasks in a fast- paced environment.
Proficient in Microsoft office.
Candidates with 2 years of experience as customer service/ online sale/ ecommerce.
Experience in retail, fashion, cosmetics, jewelry is an advantage.
Excellent communication and interpersonal skills.
Adaptability to changes in technology and the ecommerce landscape.
Good problem solving and situational skills.
Skilled in using social networks, knowledge of e- commerce.
Good communication skills, English is an advantage.

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Cập nhật gần nhất lúc: 2024-08-23 08:25:03