Ecommerce Operator - Livestream

Fulfillment From Store:
Work closely with inventory management teams to ensure real- time visibility of stock availability across stores and eCommerce platforms.
Monitor fulfillment performance metrics, identifying opportunities for improvement and implementing solutions to enhance speed, accuracy, and customer satisfaction.
Develop and implement the fulfillment- from- store strategy, integrating physical stores into the eCommerce fulfillment network.
Provide recommendation, assist troubleshooting with Store staff
Coordinate with the online commercial team and store teams to optimize product availability for omnichannel fulfillment.
Collaborate with store teams and logistics partners to set up processes, systems, and training for efficient and accurate order fulfillment from store locations.
Livestream Operations at Stores:
Work with external agencies and KOLs when necessary to coordinate joint livestreaming events at store locations.
Support Commercial Team and Store staff for livestream operation at store, assortment selection and provide the sample, backend set up
Collaborate with Commercial and Store team to create a schedule for store livestreams, aligning with promotional campaigns and product launches.
Lead the development of livestream capabilities at store locations, working with store staff to train and equip them for livestreaming activities.
Training and Development:
Ensure store staff knowledge continuous quality improvement and Consistency
Develop training materials and conduct workshops for store staff to enhance Omnichannel Operations skills and support business
e- Commerce Operation Support
Collaborate and Support T1 Loyalty program roll out and maintain daily operation
Prepare return and refund report and work with related team to increase customer satisfaction

Relevant Experience:
Education: Bachelor&039;s degree in business, Ecommerce, or a related field.
Experience:
Experience in managing fulfillment processes, including store or warehouse operations, is highly desirable.
3+ years of experience in retail operations, eCommerce, or omnichannel logistics, preferably within the fashion or sports industry.
Proven track record of working cross- functionally with store teams, logistics, and marketing departments
Technical Skills:
experience in training and developing is a plus
Detail- oriented with strong interpersonal and stakeholder management capabilities
Managerial: Analytical mindset for tracking and improving performance metrics related to order fulfillment and livestream effectiveness.
Managerial: Strong project management skills with the ability to manage multiple initiatives simultaneously, ensuring seamless execution of fulfillment and livestream activities.
Excellent communication skills, effective at all levels of the organization.
Operational: Ability to adapt quickly in a fast- paced environment and manage evolving requirements to support business growth. Problem- solving skills to enhance efficiency and quality
Competency: (Technical, Operational, Managerial, Human & Cultural Requirements)
Strong initiative and problem- solving skills.
Ability to plan, prioritize, and manage multiple tasks within tight deadlines.
Technical: Knowledge of eCommerce platforms and retail systems, with a focus on integrating physical and digital operations for a seamless customer experience.
Human & Cultural Requirements: Excellent communication and training skills to engage store staff and coordinate with various teams, ensuring effective collaboration and alignment.

International, professional and creative working environment with a team of friendly & young colleagues and respecting cultural diversity & difference.
Happy Birthday;
Health checkup
Team building
Get Insurance on the first working date
Review salary once a year;

Cập nhật gần nhất lúc: 2024-12-13 21:30:03