TAPTAP is Vietnam’s #1 Engagement & Loyalty platform with 3.5M users and 4,500+ partner stores across 15 industries. Our shareholders include Vietnam Investments Group (VIG) and United Overseas Bank Limited (UOB). VIG is a leading private equity firm in Vietnam with total funds under management of over USD 600 million and with stakes in over 35 brands in the market. UOB is a leading bank in Asia, headquartered in Singapore, with a global network of over 500 offices including Vietnam.
TAPTAP’s innovative reward platform maximizes customers’ benefits when they engage with their favorite brands. Simultaneously, we enable businesses of all sizes to better understand and engage with their valuable customers across offline and online channels while streamlining and digitalizing their operations
As an Engineer, Quality Control you will be responsible for ensuring the quality and reliability of our technology solutions, with a focus on the e-commerce, retail, and F&B sectors. You will collaborate closely with product teams to define and execute testing strategies, ensuring the seamless delivery of high-quality products that meet customer needs
This role will report to Lead, Quality Control.
Your role & responsibilities
- Collaborate with product managers and technical teams to understand requirements and define test objectives for e-commerce, retail, and F&B tech solutions.
- Develop comprehensive test plans and strategies to ensure high-quality deliverables across multiple platforms (web, mobile, backend).
- Design, document, and execute manual and automated test scenarios, test cases, and performance tests for e-commerce applications, POS systems, and other retail/F&B tech products.
- Perform functional, regression, performance, and security testing to ensure the robustness of the platform.
- Identify, report, and track defects, specifying severity and priority while working with developers to ensure timely resolution.
- Provide feedback on product quality, user experience, and technical performance during meetings and product reviews.
- Monitor testing processes and ensure that all activities align with defined standards and procedures.
- Transfer knowledge and provide coaching to junior team members and monitor their performance.
- Proactively engage with cross-functional teams to ensure continuous improvement of testing processes.
Your skills & qualifications
- Minimum of 3 years of experience in Quality Control or Software Testing, with a focus on e-commerce, retail, or F&B technology platforms.
- Solid experience with manual and automated testing tools for mobile and web applications, particularly in the context of customer-facing services (e-commerce websites, mobile apps, POS systems).
- Experience in performance testing, including load testing and stress testing for high-traffic systems.
- Strong analytical skills, with the ability to identify and document test scenarios that reflect real-world usage and potential issues in an online retail or F&B context.
- Familiarity with tools like Selenium, Appium, Postman, JMeter, or other automation and performance testing tools.
- Knowledge of version control systems (Git) and agile methodologies to collaborate effectively within a fast-paced development environment.
- Strong communication skills with a proactive approach to problem-solving and teamwork
Benefits for you
- Monday to Friday (09:00- 18:00)
- Part of a pioneer team of a digital start-up with huge growth opportunity and strong backing from two organizations
- 13th month salary
- 12 annual leaves + 3 sick leaves.
- 100% Social Insurance
- Private healthcare insurance, yearly checkup
- Gathering activities in special occasions (Christmas, New Year, Women’s Day, etc.)
- Company trip and team building activities
- Snacks, tea and coffee are ready to serve
- A flexible environment with super fun and enthusiastic colleagues
