Erp Customer Success (English Fluent)

Gauge the severity of incidents by identifying the impact of software or hardware failure on the customer’s business and use appropriate conflict resolution techniques as needed
Collaborate with cross- functional teams to ensure timely and accurate issue resolution
Communicate with end- users via phone, email, and/or chat to identify, diagnose, and troubleshoot their needs, as well as set expectations and deliver guidance on resolving the issue
Manage the incident lifecycle to ensure the case progresses as planned and that all stakeholders are updated regularly
Provide customers with frequent, timely updates on case progress and resolution, ensuring a positive customer experience

Excellent multi- tasker with great organizational skills
Good at developing and maintaining positive working relationships
Customer service experience and a desire to learn new technical skills
Proficient in both written and Oral English
Familiar or having decent knowledge about Odoo/Saleforce/Acumatica is a bonus
Strong negotiation and problem- solving skills
Graduated from Faculty of Accounting, Audit, Economics- Finance,...

You will have

Be consulted and oriented on a clear career path
Opportunities to join the language classes such as: English, Japanese, ...
Review performance according to the company rule
Participate in internal training programs to improve skills
Attractive salary
Working in a friendly, dynamic and professional environment, chances to challenge yourself and fast growing in the career
Working hours: From Monday to Friday (8 hours/day), flexible check- in, no weekend working

With other benefits

Join in various annual company trip, New Year Party, internal movement awards and a lot of charity events
Have a chance for internal training programs to improve professional skills and soft skills
Social Insurance according to Labor Law
13 days of annual leave per year
Annual premium health check
Opportunities to obtain professional certificates

Cập nhật gần nhất lúc: 2024-08-31 06:00:03