Event Coordinator | Nhân Viên Điều Phối Tiệc Và Hội Nghị

JOB SUMMARY
Responsible for preparing all event documentation and coordinates with Sales, hotel departments and customer to ensure consistent, high level service throughout pre- event, event and post- event phases of hotel events. This position primarily handles events of average complexity. Ensures all hotel events have a seamless turnover from sales to service back to sales. Recognizes opportunities to maximize revenue by up- selling and offering enhancements to create outstanding events.
JOB SPECIFIC TASKS
• At all times to represent the hotel in accordance with company standards of dress, grooming and hygiene.
• Complete your monthly forecast on the Department sheet.
• Interacts with guests to obtain feedback on product quality and service levels.
• Check all your meeting rooms before the start of any functions to ensure that they are set up to the specifications on the Banquet Event Orders.
• Coordinates and communicates verbally and in writing with customer (internal and external) regarding event details.
• Makes presence known to customer at all times during this process.
• Answer and qualify all enquiries by telephone, informing clients of the Hotel’s facilities and dealing with the co- ordination and follow- up of all leads.
• Ensures billing accuracy and conducts bill reviews with the clients prior to processing the final bill.
• Leads pre- event and post- event meetings for assigned groups.
• Acts as liaison between field sales person and customer throughout the event process (pre- event, event, post- event).
• Assist Banqueting Managers and Event Manager as and when required.
• Ensure good communication with other departments.
• Empowers associates to provide excellent customer service.
• Ensure that all correspondence is securely filed and all files are kept up to date.
• Compile and type all you Banquet Event Orders, and be responsible for the issuing of any “late” banquet orders and amendments. Then distribute the BEOs with an accompanying letter.
• Stays available to solve problems and/or suggest alternatives to previous arrangements.
• Follows up with customer post- event.
• Responds to and handles guest problems and complaints.
• Be responsible for the yield management of your meeting rooms in the diary.
• Offer and conduct show rounds of the hotel as and when necessary.
• Facilitates various meetings as necessary (Banquet Event Order meeting, block review, etc).
• Compile on a monthly basis a Booking Pace report.
• Attend the Banqueting Monthly meetings and weekly BEO meetings.

• High school diploma/G.E.D. equivalent
• At least 1 year of related work experience
• Computer skills
• Good at English skills
• No supervisory experience is required

• Associate special discount for hotel rooms and F&B services at International Marriott properties
• 05 working days | 02 day- off per week
• Career path in the most respected and prestigious hotel companies in the world
• Annual health check
• Duty meal & Uniform provided by hotel
• Taxi for late night shift| Free motorbike & car parking
• Take- Care culture
• 02 months of probation with Full salary | Service charge| Social Insurance
• Local and International training course
• Baby born gift | Birthday gift| Marriage allowance| Bereavement allowance
• Cross training & Cross exposure & Task force opportunities
• Attractive remuneration package & 13th month salary

Cập nhật gần nhất lúc: 2026-07-09 06:40:02