Extended Operation Manager

Follow standard operating procedures on late cancellations, addition to tenders, etc.
Answer and address changes to customer demand
Addressing truck breakdowns, arranging hotels when appropriate, etc.
Use HappyFox ticketing system to enter, maintain and track issues
Answer and respond to tracking requests from customers
Provide professional summaries of customer related information for US ALS team
Collaborate with cross functional teams to develop action plans to meet the needs of the company and its customers
Frequent use of Excel to create, maintain and enhance reports e.g. shift change reports – to report what loads were cancelled by customers and what tenders replaced those cancellations
Use Mercury Gate (Transportation Management System) for tracking history and tendering information
Demonstrate the company’s core and growth values in performance of all job functions
Develop and maintain professional sales presentations (.ppt, .pdf, etc.) for operations support initiatives
Phase 2 (these will be introduced once the basic functions of this role are mastered): oversee driver- facing tasks like managing call ins, routing activity changes, providing pickup numbers and load updates, etc.

Excellent written communication skills (in English); good spoken English a plus

- Chăm sóc sức khỏe
- Tăng lương
- Đào tạo
- Chế độ thưởng
- Du Lịch
- Chế độ bảo hiểm

Cập nhật gần nhất lúc: 2024-07-18 13:05:02