F&B Supervisor

The F&B Supervisor leads service teams during operations, protecting the guest experience through visible leadership, real- time coaching, and confident decision making. This role ensures colleagues remain focused on guests by removing obstacles and reinforcing service standards in the moment.
Guest Experience Leadership
• Set the tone for calm, professional, and guest- focused service
• Take ownership of guest concerns and ensure timely and thoughtful resolution
• Anticipate guest needs and guide colleagues to respond confidently and consistently
• Maintain a strong and visible presence on the floor throughout service
Operational Oversight and Service Standards
• Monitor table settings, cleanliness, and service readiness throughout operations
• Support adherence to food safety and hygiene standards in accordance with HACCP requirements
• Oversee service pacing and coordination to protect the guest experience
• Ensure opening and closing procedures are completed and service areas are fully prepared prior to service
• Ensure food and beverage service is delivered according to established standards
Use of Systems and Tools
• Guide and support the accurate use of approved hotel systems, including the Oracle Simphony Point- of- Sale system, SevenRooms Table Management System, and Oracle OPERA Cloud Property Management System, to enable confident service execution and personalized guest experiences
Working Together
• Work closely with colleagues across Food and Beverage, Culinary, Front Office, Housekeeping, and other hotel teams to anticipate needs and protect the guest experience during service
Professional Standards
• Participate actively in daily briefings and training to reinforce standards and confidence
• Maintain a consistent and visible presence on the floor during service, prioritizing guests and team support
• Actively participate in fire and life safety training and drills to ensure the safety and wellbeing of guests and colleagues
• Arrive punctually for every shift, prepared to lead, coach, and make operational decisions in the moment
Other Responsibilities
• Maintain a high standard of professionalism and conduct at all times
• Perform other reasonable duties assigned by the Management of the Hotel
• Ensure colleagues are prepared, on time, and correctly presented for service
• Attend all briefings, meetings, and trainings as assigned

Knowledge and Experience
• English is used daily in the workplace to support communication with an international and diverse five- star hotel clientele; proficiency is considered an asset
• Previous supervisory experience in Food and Beverage is an advantage
• Familiarity with hospitality systems such as the Oracle Simphony Point- of- Sale system, SevenRooms Table Management System, and Oracle OPERA Cloud Property Management System is an advantage; training will be provided
• University, college, or vocational education preferred
Competencies
• Confidence in coaching colleagues in real time
• Professional presence and credibility on the floor
• Sound judgment and decision- making during operations
• Strong guest focus with the ability to lead calmly during service
• Collaborative mindset and ownership of the guest experience

Annual Summer Outing
2 days off per week
Competitive salary package with service charge
A chance to grow your career in a luxury, world- class environment
Recognition culture & employee engagement activities
Social insurance in accordance with the law
Attractive gifts for public holidays and special occasions
Full salary and service charge during probation
Thoughtfully designed benefits supporting your wellbeing and growth
Daily meals provided at the Staff Cafeteria
Learning & development opportunities within Accor group
Global career mobility opportunities
Professional and inspiring working environment

Cập nhật gần nhất lúc: 2026-07-06 19:10:03