Fluent Japanese Customer Support

Provides feedback to improve products to more senior engineers or technical advisors.
Attends readiness training and non- technical training to ensure that they become proficient in support topics. Product/Process Improvement
Reviews issues and contacts customers to understand issues.
Identifies potential defects and escalates to more senior engineers to resolve.
Resolves or escalates multiple and varied customer issues. Documents technical work and research.
Analyzes problems and develops solutions for customer needs using log analysis and other proprietary tools.
Ensures customers stay informed as to the status/solution of their issue.
Collaborates on cross- team and cross- product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.
Utilizes troubleshooting tools (e.g., event logs, and performance traces) to help resolve customer issues.

Must have:
Can understand English technical document, and have basic English conversation skills
Proficient in Japanese (4 skills) (Advanced level) (N1, N2 cert is preferred)
Willing to work during Tet and holidays (with a salary up to four times the normal rate)
Studied in Japan or graduated from Japanese language majors
Nice to have:
Customer service mindset
Interest to work in IT Industry
Have the experience in customer service related role is a plus

Salary at 100% during the probationary period
Salary offer: from 20- 26 million gross
Full working equipment will be provided Annual Health Checkup
Activities: Birthday party, Employee engagement activities.
Training will be offered
90% contribution of the gross salary to social insurance
20 days leave (12 days of annual leave and 8 days of sick leave)

Cập nhật gần nhất lúc: 2025-06-17 14:50:03