Franchise Operations Manager

* SUMMARY
The Franchise Operations Manager is responsible for overseeing the setup and operational performance of franchised centers. This role ensures that franchised centers are established and operated in accordance with the company’s standards and business objectives, also accountable for the P&L performance of franchised centers against the approved budget.
* KEY RESPONSIBILITIES
Franchise System Development
- Collaborate with internal departments to develop and standardize the Franchise Kit, including operational guidelines, procedures, and support materials.
- Ensure franchise standards and processes are clearly documented and effectively implemented across franchised centers.
New Franchise Center Setup
- Supervise the fitting- out and facility preparation process to ensure center quality standards and timelines are met.
- Execute the approved setup plan for new franchised centers as assigned by the Franchise Head.
- Monitor center performance during the launch period and propose corrective actions when necessary.
- Develop business plans for new franchised centers, including operational, financial, and resource planning.
- Coordinate cross- functional support during the setup phase, including but not limited to: Sales, Marketing, Customer Services, Human Resources,…
Franchise Center Operations (Post- Setup)
- Deliver training and operational guidance to improve center performance and ensure compliance with company standards.
- Monitor the performance of franchised centers against approved budgets and KPIs.
- Identify operational issues and recommend solutions to improve business performance.
- Provide ongoing operational support to franchised centers across key functions including sales, marketing, customer service, HR, supply chain, IT, legal, and administration.
- Working location: Hoang Dao Thuy, Hanoi
- Working time: 8h30- 17h30 Mondays to Fridays
* BENEFITS
- Yearly salary review, 13th- month salary
- Gifts on special occasions
- Premium Health Care Insurance & Social Insurance contribution
- Up to 19 days of annual leave
- Competitive base salary and performance bonuses
- Generous English Sponsorship programs for your children

Holiday: According to Vietnamese Labor LawAnnual leave: Sixteen (16) daysThree (3) paid sick leave days per year
Opportunities for career development at LLV
Two free English courses at LLV; and free English courses for employee’s children based on availability of seats
Social, Health and Unemployment Insurances according to the Labor LawPremium Health Care by LLV

Cập nhật gần nhất lúc: 2026-03-13 13:35:02