Front Office Manager

GENERAL MISSION
He/She is responsible to monitor Front Office. He/She is in charge of the training program of the different section under his/her/her supervision. He/She is responsible for the guest’s satisfaction in accordance with the Hotels standard. Control the Front Office, expenses to a minimum level and maximize the revenue through room and guest sales.
Report to the Director of Rooms
RESPONSIBILITIES AND MEANS
ADMINISTRATIVE RESPONSIBILITIES
Ensure that safety issues are resolved in consultation with employees.
Make reports to the Director of Rooms
Attend all training programs designed for him/her and all other managers.
Ensure that safety procedures and other safety information is complied with.
Responsible for reviewing the OH&S, EEO, Rehabilitation and Environmental programs on a regular basis to ensure that they are effective in meeting their objectives and that they comply with –
Ensure that the safety policy and procedures are effectively communicated to all employees and contractors.
Hold/Attend meetings and briefings by department head as scheduled.
Promote Occupational Health & Safety, Equal Employment Opportunity (OH&S, EEO), Rehabilitation and Environmental management by example.
• Best Practice standards
• OH&S, EEO, Rehabilitation and Environmental legislation .
• ACCOR policies
TECHNICAL RESPONSIBILITIES
Control and apply strictly all safety and hygiene policy, regulation and procedures of the hotel.
Set up the norms and procedures of his/her department according to the specifications of the hotel; ensure that these norms and procedures are followed through.
Check that tasks are accomplished accurately by the staff.
Prepare the schedule of the staff.
Organize periodical meetings for all Front Office staff.
Present in the lobby during the busy period like check- in and checkout.
Check and coordinate the car transportation booking.
Ensure that the statistics data concerning the daily operations of the Front Office are correctly recorded.
Control the average room rate and enhance the sales strategy.
Transmit his/her knowledge to the staff to improve their performance and correct them if necessary.
Authorize room changes, acceptance of checks, rebates…
Consolidate the policy and procedures of his/her department and ensure their application.
Prepare all the necessary documents for the day to day operation and assign the tasks to his/her subordinates.
Handle and solve special requests and complaints.
Control cleanliness of his/her work area, equipment and material.
Check the list of guestroom assignment for the next day.
Check operational documents like Front Office logbook, arrival and departure lists.
COMMERCIAL RESPONSIBILITIES
Analyze his/her results and give ideas to increase profitability.
Optimize the sales by suggestive selling; train staff on selling techniques and ensure that they are implemented.
Control the expenses of his/her department and maintain them as low as possible.
Ensure the departmental budgets are strictly adhered to.
HUMAN RESPONSIBILITIES
Organize his/her/her manning as reflected on the Organization Chart.
Ensure induction and departmental or job specific training is provided for all employees.
Be familiar with the Human Resources procedures.
Update the job description of his/her department.
Emphasize the adherence to dress code and grooming policies of the hotel by staff.
RELATIONS
Establishes effective employee relations and maintains the highest level of professionalism, ethic and attitude towards all hotel guests, clients, heads of department and employees.
REPLACEMENT AND TEMPORARY MISSION
To perform other related duties and special projects as required by Director of Rooms, General Manager.

- Office computer literacy.
- Graduated from College/University and/or with similar working experience in 04- 05 star Hotel/Resorts.
- Ability to run big department efficiently, knowing how to deal with staffs/ customers professionally, good in guest complaint handling.
- Leadership, Management, Interpersonal, Guest Complaint Handling Skill.
- At least 2 years experience in the similar position , Assistant Front Office Manager with good background/profile will be considered for interview.
- Preferably experience in international hotel and Opera system using.
- Good command in English.
- Excellent in service mind oriented, Excellent time keeping and organisational skills.

- Free Accommodation at nice, modern and comfortable staff house.
- Year end Bonus, KPI Bonus.
- Can enjoy Fitness facilities at staffhouse daily
- Free to attend English Courses at the Hotels to improve your communication skill.
- Telephone allowance (depend on positions)
- Employee of the Month / Quarter / Year Award.
- Excellent opportunities for Career Development with Accor Group as it is 1 in Asia & Vietnam in term of number of managed properties
- Year End Party.
- Special discount with Accor property after 06 months of employment
- Uniform.
- 05 working days or 40 hrs per week.
- Social- Health Insurance per labor law.
- Pre- Opening Allowance ( when open, Service charge Bonus will apply )
- Birthday Celebration.
- International working environment with many Expatriates
- Meal Allowance on duty (03 meals per day if stay at staffhouse).
- On board Travel expense support.
ACCORHOTELS OPEN 1 HOTEL EVERY 33 HOURS WORLDWIDE.
In Vietnam, Accor has 25 hotels from The North to the South, in 2019 we open 10 more hotels in Vietnam.
Accorhotels group has around 4300 hotels over the world in 100 countries

Cập nhật gần nhất lúc: 2024-04-30 11:25:45