Front office manager - Quản lý bộ phận tiền sảnh

Fully convey the direction, undertakings and policies of the Board of Management and the necessary information related to activities of the department to each staff member.
Adjusting Front Office Standard Operating Procedures to cope with up to date operations.
Prepare all Front Office Reports then report on Board of Management meeting.
Welcoming VIP & VVIP.
Develops, conducts and assists with training activities focused on improving staff’s skills.
Training and coaching Front Office SOP as well as hotel’s rules and regulation for Front Office personels.
Handle guests&039; complaints and requests promptly, profesionaly and efficiently, show enthusiasm and quickly give solution to solve the issue in accordance with the hotel’s benefit; respond to guests&039; messages and emails; guide staff to handle situations that may occur while serving guests.
Review Front Office Standard Operating Procedures before submit for approval.
Responsible for the proper, efficient and profitable functioning of Front Office Department.
Responsible for guest service quality. Ensures all operating equipments are in perfect working condition and are used for their specific purpose.
Liaise with Human Resources Department for recruitment, selection, placement, resignation and termination of associates.
Frequently meet the in house guests to evaluate guest’s satisfaction in hotel’s facilities and services.
Ensure all reservations are in order and prices are under authorized level.
Handles guest complaints promptly and efficiently. Answering to guest’s mail and email.
Coordinate closely with Housekeeping Department in arranging guestrooms to maximize the capacity in order to achieve the highest revenue.
Ensures all employees maintain an up to date awareness of hotel product knowledge, current promotions, policy changes and appropriate internal communication for best guest service.
Responsible for planning, writing department’s SOPs and policies. Ensures that policies, procedures, hotel’s rules and regulation are clearly understood and followed by associates.
Evaluate Front Office employees performance and propose to Board Of Management for those need to be praised, or addressed for corrective action & to take disciplinary action if necessary.
Co- operate with other departments for smooth hotel operation.
Perform other duties, as assigned, to meet business needs.
Supervise and planning Front Office equipments maintenance schedule.
Ensure Maximum daily occupancy.
Conduct daily and periodically department meeting. Attends and participates in Briefings / Meetings as required. Assume other duties as assigned by superiors.
Plans and roster Front Office associates accurately to ensure sufficient manpower to provide the highest level of services to the guests.
Checking VIP’s room before check- in to make sure it is in good condition.
Co- operate with Sales & Marketing Department to keep good relationship with TA/TO, Companies, relating departments for best serving guests.

Knowlegde in international hotel operations.
Good communication skills.
Knowlegde in lodging rules and regulations and method of payment.
Using of computer.
Bachelor Degree, having hotel operating skills and managing training.
Basic knowledge in diplomatic and security.
Good training skills.
Fluently in 2 normal foreign languages, an extra foreign language is an advantage.
Knowlegde in guest’s psychology.
At least 5 years experience in FO positions, good in communication, ability of managing.
Good negotiating and persuading skills; good complaint handling.

_ Competitive salary and package
_ Service charge
_ Professional working environment

Cập nhật gần nhất lúc: 2024-08-29 00:40:02