Front Office Team Leader (Serviced Apartment)

Update Tenant’s relevant data into Tenant’s profile promptly and accurately.
Explains and is a source of information on facilities within the building and apartments.
Collect all information and documents at the beginning of each shift from other departments or from apartment tenants and will track work accurately.
Keep the daily logbook up to date.
Perform other tasks as requested by Line Manager.
Update and make purchase requests and deliver tenant birthday gifts.
Carry out check- in and check – out process.
Receive tenant cash payments and issue the appropriate receipt. Controls the Front office cash float.
Train, mentor, allocate tasks to and supervise Front Office team members to ensure a quality operation.
Must be well aware of all emergency policies and procedures if any while on duty.
Resolve customer issues, complaints and problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.

Excellent problem- solving abilities and conflict resolution skills.
Ability to work flexible hours, including nights, weekends, and holidays.
Customer- focused with a commitment to delivering exceptional guest service.
Have a college/university degree in hospitality or a related field.
Fluently English speaking skills
Strong leadership and communication skills.
Previous experience in Front Office operations

Gifts on special holidays & occasions – New years, Mid- Autumn, Birthday,...
Clear growth and promoted opportunities.
13th salary, review and reward according to KPIs
Compulsory Insurances calculated on full gross salary

Cập nhật gần nhất lúc: 2024-07-17 02:55:02