Giám Sát Chất Lượng Cuộc Gọi Telesale Dinh Dưỡng (QA/QC) - Làm Giờ Hành Chính - Thu Nhập Thỏa Thuận

➢ Quality scoring agent calls.
➢ Proposed report and training plan for agents.
➢ Coordinate with Trainer and Teamlead to coach and train agents.
➢ Other tasks assiged by OM
➢ Propose solution to improve call quality and sales efficiency.
➢ Listen call recording/ real time agent consult to consumer.
➢ Detect and record non- compliance found.

➢ Experienced in training and coaching is a plus.
➢ At least 6 months experience in QA/QC possition.
➢ Ability to communicate and inspire employees
➢ Skilled in analyzing records to provide problems and solutions.
➢ Knowledge and experience in telesales.
➢ Have sense to detect and regcognize non- compiance behavior.

➢ The company has foreign investment capital.
➢ Professional, dynamic working environment, free parking
➢ Competitive income according to ability 13th month salary; Quarterly and annual KPI rewards
➢ Not a family company.
➢ Consider salary increase in June every year Pay social insurance, health insurance and enjoy full benefits according to labor law Participate in annual team building and Year End Party.
➢ Participate in internal activities: Monthly birthday party, Christmas party. Birthday and holiday gifts for Employees and Families (March 8, June 1, October 20, Mid- Autumn Festival, etc.,,,)

Cập nhật gần nhất lúc: 2024-10-14 11:35:05