We are looking for a fresh, self- motivated individual to join the ELSA Vietnam team as a Customer Care Operations Intern in Ho Chi Minh City. You will act as the primary interface between ELSA and our customers from an operational perspective.
Location: Ho Chi Minh City
Team: Global Customer Success
JOB RESPONSIBILITIES:
Identify customer needs and help customers use specific features
Share feature requests and effective workarounds with team members
Assist Finance to review and work on disputes
Follow up with customers to ensure their technical issues are resolved
Assist finance to send monthly invoices and check payment status from clients
Ensure the customers are well supported and happy with our service.
Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
Gather customer feedback and share it with our Product, Sales, and Marketing teams
Assist trainer to create a user guide
Respond to customer queries in a timely and accurate way, via email, chat, and phone
Other ad- hoc tasks as assigned by the head of the department
Assist finance team to track revenue for Influencing channel
Update our internal databases with information about technical issues and useful discussions with customers
KEY REQUIREMENTS:
Demonstrate an appropriate sense of urgency for contact response time in the face of the variable workflow.
Proficient in using common computer/technology applications
Experienced in a similar position in startup companies or fast- moving environments (preferred)
Demonstrates effective communication, composure, and professional attitude
Meticulous, excellent organizational skills, with an ability to prioritize important projects and handle high pressure
Have a flexible, resilient, and positive can- do attitude, have initiative, and be proactive in problem- solving beyond the call of duty
Good command of English
WHAT WE OFFER:
Working and training with seniors
Company Happy Hour and internal activities
Flexible working hours
ELSA Premium Account during internship
Opportunity to create an impact on the lives of 1.5 billion language learners around the world
Opportunities to grow professionally and play a critical role to shape the next stage of our company&039;s growth
Monthly allowance
Experience the true startup spirit of a fast- growing and well funded Silicon Valley startup
