Global IT Application Support

Maintain and manage the application servers
To be trained in process know how (Incident, Problem, Change Management)
Working on Oracle PL/SQL
Contribute to problem investigation, change management and system configuration
Support for new feature release, hot- fix
To the holder of this position other tasks and activities related to the current job can be assigned by line- manager
Support Global End- Users via SMT Ticket following ITIL Process which are maintained with defined SLA & KPI
Day & night shift: 9:30AM- 10:00pm (GMT+7, GMT+2), ensure 8 hours/day it would be discussed in detail via phone screen.

From 1 to 5 years of experience in IT operation, related field
Bachelor degree in IT/ Computer Science or relevant background
Technical:
Strong knowledge of SQL, PL/SQL
Knowledge in Service Management Tool (Redemy , ServiceNOW, ServiceDesk Plus)
Good communication in English is a must
Strong communication, interpersonal and intercultural skills
Have teamwork spirit, pro- active to support, share workload, document/share the knowledge, open mindset and continuous improvement.
Have ability to work under pressure during peak periods and respecting the deadlines
Knowledge in Project and Process Management will be an advantage

Onsite opportunities: short- term and long- term assignments
Work in one of the Best Places to Work in Vietnam
Get 13th- month salary bonus + attractive performance bonus (you&039;ll love it!) + annual performance appraisal
100% monthly basic salary and mandatory social insurances in 2- month probation
Join a dynamic and fast growing global company (English- speaking environment)
15++ days of annual leave + 1 day of birthday leave
Premium health insurance for employee and 02 family members
Engage in our diverse training programs which surely help strengthen both your personal
Good benefits of company activities
Opportunity to work in global projects of fast developing company and being a part of innovation team contributing initiative ideas to the hi- tech world.
Lunch and parking allowance
Flexible working time

Cập nhật gần nhất lúc: 2024-06-05 23:25:03