Growth Analyst

Market & Competitive Analysis:

Research and analyze BPO industry trends, market dynamics, competitors, and customer need to identify growth opportunities.
Monitor emerging markets, verticals, and geographies for business expansion.

Data & Business Insights:

Develop dashboards and reports to track KPIs related to growth and business development.
Collect, structure, and interpret data related to sales performance, lead generation, customer retention, and operational efficiency.

Revenue & Client Growth Strategy:

Support pricing models, business cases, and ROI analysis for new service lines or client proposals.
Analyze client accounts to identify upselling, cross- selling, and retention opportunities.

Performance Optimization:

Provide insights on channel effectiveness and customer acquisition costs (CAC).
Collaborate with sales and marketing teams to optimize lead generation campaigns and conversion funnels.

Forecasting & Planning:

Create data- backed recommendations for senior leadership on expansion strategies.
Assist in financial forecasting and demand planning to support scalability.

Bachelor‘s degree in Business, Economics, Statistics, Data Analytics, or related field.
2–4 years of experience in business analysis, growth strategy, or related roles (preferably in BPO, outsourcing, or consulting industries).
Strong analytical and quantitative skills with proficiency in Excel, SQL, or BI tools (Tableau, Power BI, etc.).
English communication (Intermediate level).
Strong problem- solving mindset with attention to detail.
Knowledge of CRM and marketing automation tools (e.g., Zoho, Salesforce, HubSpot) is an advantage.
Ability to work cross- functionally and thrive in a fast- paced, target- driven environment.
Excellent communication and presentation skills—ability to turn complex data into clear business insights.

An open- space office, a cafeteria, and a range of modern equipment
Diverse activities to foster relationships, including company trips, year- end party, employees birthdays
Social insurance and healthcare insurance upon Vietnam Labor Code
An English- speaking environment
PTI insurance package, and annual health check
12 Annual leaves + 2 Sick leaves
Annual salary review
Attractive employee awards
13th month Tet bonus & bi- annual performance bonus
An open culture that spurs creativity, innovation, and inclusivity
A competitive monthly salary based on your ability
A variety of training courses for your career development
Other allowances from referrals and special occasions (weddings, seniority, and new- born baby)

Cập nhật gần nhất lúc: 2025-09-15 18:25:02