Guest Experience Supervisor

Lead and supervise of the club floor function to achieve the highest possible guest satisfaction to hotel guests.
POSITION SUMMARY:
RESPONSIBILITIES:
- Assign specific tasks to club floor agents relative to credit, missing addresses, registration bucket maintenance, registration cards, posting charges, and overall cleanliness and organization of the front desk.
- Promote the Wyndham Rewards membership Program and provide recognition and benefits to all present members.
- Greet and welcome both hotel and Residence guests upon arrival.
- Provide ongoing training and support to front desk agent.
- Provide high standard to guest for breakfast, happy- hour and meeting request.
- Supervise the club floor agents, ensuring the correct sequence of events for proper registration and checkout of guests.
- Accept payment for guests’ accounts both at the time of registration and at checkout. Maintain a house bank and make a deposit and accurate report of receipts daily.
- Cash checks and exchange currency for guests.
- Issue key to and control entrance of safety deposit boxes.
- Maintain all club floor related equipment and a par stock of supplies.
- Register the club floor guests into the computer, verifying reservation, address, and credit information.

ABILITIES / KEY COMPETENCIES / SKILLS:
- Good Leadership skills.
- Fluent in English.
- Problem solving and organizational abilities.
- Good Interpersonal Skills.
- Good communication skills.
- Proficient in the use of Microsoft Office and Front Office System.
EDUCATION / CERTIFICATES / EXPERIENCE:
- Diploma or Vocational Certification in Hotel Management, Business Administration or related field.
- 1 year experiences in front office / guest services or related discipline including supervisory experience, or an equivalent combination of education and experience.

- Competitive Benefit
- Salary: Negotiate

Cập nhật gần nhất lúc: 2024-08-29 13:40:02