Guest Experience Supervisor

Keep in contact directly with the customers
Participate actively to design the strategy to increase additional incomes (upselling).
Responsible for creating the best customer experience , ensuring their satisfaction and loyalty.Interacts with customer to exceeds their expectations
To ensure the achievement of goals related with customer 360:
To deal with all customer complaints (during and post stay).
To look after the attraction and monitoring of the MeliaRewards customers at the hotel and ensure the delivery of their benefits.
Rooms Supervision (random and VIP) + Event Rooms (setup of the meeting room).
Assigning amenities to VIP clients (according to personal preferences).

SPECIFIC KNOWLEDGE: Hotel operations; Public Relations and Customer Service.
LANGUAGES: Local Language and Advanced level of English.
EDUCATION AND TRAINING: University Degree, preferably in Tourism or Hospitality.
2 years in a similar position in hotels with similar stars and services.

- Attractive salary + service charge
Lương và thưởng hấp dẫn
- Great training course
Đào tạo theo tiêu chuẩn của tập đoàn và khách sạn
- Professional and friendly working environment
Môi trường làm việc chuyên nghiệp và thân thiện
- Participate in company&039;s team- building activities
Tham gia các hoạt động dành cho nhân viên do công ty tổ chức
- Annual Health checkup + Insurance
Khám sức khỏe định kỳ và các chế độ bảo hiểm
- Other benefits
Các phúc lợi khác

Cập nhật gần nhất lúc: 2024-07-16 19:55:03