Guest Experience Supervisor, NOX Beach Club

The Guest Experience Supervisor is responsible for delivering exceptional service standards and creating memorable experiences for all guests at NOX Beach Club. This role ensures smooth daily operations, supervises guest- facing staff, manages service recovery, and works closely with the F&B leadership team to enhance guest satisfaction, brand reputation, and overall operational excellence.
KEY RESPONSIBILITIES AND ACCOUNTABILITIES
Duties may include but not limited to:
Guest Experience & Service Quality
• Ensure all guests receive exceptional, personalized, and timely service throughout their visit.
• Monitor guest flow, seating, table arrangements, and beach area service to ensure a seamless experience.
• Handle guest inquiries, special requests, and complaints with professionalism and efficiency.
• Manage VIP, VVIP, and special- occasion guests, ensuring tailored services.
• Collaborate with the F&B team to maintain brand service standards and implement guest experience initiatives.
Events & Special Occasions
• Coordinate guest- related arrangements for events, parties, group bookings, and celebrations at NOX Beach Club.
• Ensure smooth communication with Sales, Marketing, and other departments for event execution.
Guest Feedback & Service Recovery
• Monitor guest satisfaction through direct feedback, surveys.
• Analyze guest experience data and collaborate with management to implement improvement plans.
• Lead service recovery efforts and ensure follow- up communication when required.
Operational Leadership
• Work closely with the Outlet Manager to coordinate entertainment, events, and operational activities.
• Supervise the daily front- of- house operations at NOX Beach Club.
• Support team scheduling, task delegation, and shift briefings to ensure readiness and service consistency.
• Ensure compliance with resort policies, health & safety standards, and F&B operation guidelines.
Team Management & Training
• Promote a positive working environment that encourages teamwork, communication, and professional growth.
• Conduct service training, grooming checks, and performance feedback.
• Lead, coach, and develop team to deliver outstanding hospitality.
Reporting & Administration
• Support in inventory checks, requisitions, and administrative tasks as assigned.
• Contribute ideas for service enhancements, upselling strategies, and guest engagement programs.
• Prepare daily reports on guest comments, operational issues, and team performance.
Others assigned related duties from line manager and the Company

• Must be willing to work varied hours, including nights, weekends, holidays and split shifts (according to the needs of the guests).
• A minimum of two years prior experience in management related hospitality fields is necessary: Butler, Front Office, Food & Beverage
• Excellent command of English and Vietnamese (spoken and written) is essential. Knowledge of another foreign language other than the ones mentioned above is an advantage.
• Attention to details, strong organizational skills
• Candidate with Korean/Chinese is preferred.
• Knowledge of computers including Microsoft Office products & PMS (Opera & Micros preferred)
• Excellent verbal, interpersonal &communication skill

Career Development Opportunity
Professional and multicultural working environment
Good and competitive HR benefits (Additional insurance, staff housing, daily shuttle bus Danang- Hoiana, duty meal, ...)
Big- scale project in central Vietnam

Cập nhật gần nhất lúc: 2025-12-08 18:25:03